Frameworks.

Vendor-neutral evaluation frameworks for enterprise voice AI procurement, drawn from the pillar guides.

• 01
  Evaluation

  Voice AI evaluation matrix

  The nine-dimension scoring matrix used in the pillar guides, with weightings, scoring guidance, and the questions that catch over-claims.

• 02
  Risk assessment

  VERA — Vendor Evaluation & Risk Assessment

  Two gateway criteria (data sovereignty, regulatory compliance) and six weighted domains, built from a healthcare procurement that selected on price and processed zero live patient calls.