Newsletter
The Voice AI Brief
Field notes for CX and contact-centre leaders buying and deploying enterprise voice AI. The welcome email includes the Voice AI Readiness Diagnostic.
- • Fortnightly. Short. No fluff, no sponsor placements.
- • Written for CX, contact-centre, and customer-service leaders.
- • What's actually working in production — and what is not.
- • Unsubscribe whenever; one list, no extras.
Newsletter
Subscribe to The Voice AI Brief
Plus the Voice AI Readiness Diagnostic in the welcome email.
Welcome email includes the Voice AI Readiness Diagnostic. No second list, no extra form.
Free interactive tool
Voice AI Readiness Diagnostic
Twenty weighted questions across seven dimensions, a defensible /100 score, a unit-economics sanity check, and a board-ready PDF summary you can paste into a steering deck.
Take the diagnostic →- Seven dimensions — four weighted ×4 for production survival
- Unit-economics calculator: true contained rate, cost per resolved call
- Three weakest dimensions mapped to named failure modes and guides
- Board-ready summary page generated as a personalised PDF